In December 2016, KrebsOnSecurity broke the news that fraud experts at various banks were seeing a pattern suggesting a widespread credit card breach across some 5,000 hotels worldwide owned by InterContinental Hotels Group (IHG). In February, IHG acknowledged a breach but said it appeared to involve only a dozen properties. Now, IHG has released data showing that cash registers at more than 1,000 of its properties were compromised with malicious software designed to siphon customer debit and credit card data.
Headquartered in Denham, U.K., IHG operates more than 5,000 hotels across nearly 100 countries. The company’s dozen brands include Holiday Inn, Holiday Inn Express, InterContinental, Kimpton Hotels, and Crowne Plaza.
According to a statement released by IHG, the investigation “identified signs of the operation of malware designed to access payment card data from cards used onsite at front desks at certain IHG-branded franchise hotel locations between September 29, 2016 and December 29, 2016.”
IHG didn’t say how many properties total were affected, although it has published a state-by-state lookup tool available here. I counted 28 in my hometown state of Virginia alone, California more than double that; Alabama almost the same number as Virginia. So north of 1,000 locations nationwide seems very likely.
IHG has been offering its franchised properties a free examination by an outside computer forensic team hired to look for signs of the same malware infestation known to have hit other properties. But not all property owners have been anxious to take the company up on that offer. As a consequence, there may be more breached hotel locations yet to be added to the state lookup tool.