Yet another AWS config fumble: Time Warner Cable exposes 4 million subscriber records


Records of roughly four million Time Warner Cable customers in the US were exposed to the public internet after a contractor failed to properly secure an Amazon cloud database.

Researchers with security company Kromtech said freelancers who handled web applications for TWC and other companies had left one of its AWS S3 storage bins containing seven years’ worth of subscriber data wide open on the ‘net. That data included addresses and contact numbers, information about their home gateways, and account settings.

Just before the weekend, Kromtech said the vulnerable AWS instance was operated by BroadSoft, a cloud service provider that had been using the S3 silos to hold the SQL database information that included customer records.

When Kromtech spotted the repository in late August, it realized that databases had been set to allow public access, rather than limit access to administrators or authorized users.

“It is most likely that they were forgotten by engineers and never closed the public configuration. This would allow anyone with an internet connection to access extremely sensitive documents,” Kromtech’s Bob Diachenko said.

“Not only could they access the documents, but any ‘authenticated users’ could have downloaded the data from the URL or using other applications. With no security in place, just a simple anonymous login would work.”

The researchers found that the database included information on four million TWC customers collected between November 26, 2010 and July 7, 2017. The exposed data included customer billing addresses, phone numbers, usernames, MAC addresses, modem hardware serial numbers, account numbers, and details about the service settings and options for the accounts.

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Source: The Register