Increased uptime? Check. Better access to outside expertise? Check. Improved first-time-fix rate? Check.
These are just some of the benefits of industrial remote access. Yet many customers are reluctant to embrace remote access. Not only that, but incidents such as the breach at the Oldsmar water utility might increase organizations’ reluctance to use remote access.
Using Oldsmar as an Example
The benefits of remote access should not be in dispute. So rather than making remote access the scapegoat, let’s consider the incident at Oldsmar water utility briefly.
It has been established that the nefarious actor was able to access the SCADA system via TeamViewer. The details of how they were able to gain access via TeamViewer is still unknown.
So, based on this information, TeamViewer is the villain, correct? The answer is not binary.