TalkTalk profits halved in wake of cyber attack—boss says ISP is bouncing back

May 12, 2016

Budget telco TalkTalk revealed on Thursday that pre-tax profit had dropped through the floor following a major security breach on its systems in 2015.

The company’s boss Dido Harding was characteristically bolshy by saying that the business had “bounced back strongly in the final quarter following the cyber attack in October.” She added: ” We recorded our lowest ever churn and stabilised the broadband base, testimony to the speed with which customer sentiment towards TalkTalk has recovered”.

However, TalkTalk’s pre-tax profit nosedived some 56 percent to £14 million, from £32 million a year earlier. While revenue conservatively grew 2.4 percent to £1.84 billion.

During the company’s last quarter results, TalkTalk confirmed that 95,000 customers had scarpered from the ISP in direct response to the cyber attack

Read full story…