Organizations are increasingly relying on diverse digital communication channels for essential business operations.
The way employees interact with colleagues, access corporate resources, and especially, receive information technology (IT) support is often conducted through calls, chat platforms, and other remote technologies. While these various available methods enhance both efficiency and global accessibility, they also introduce an expanded attack surface that can pose a significant risk if overlooked. Prevalence of in-person social interactions has diminished and remote IT structures, such as an outsourced service desk, has normalized employees’ engagement with external or less familiar personnel. As a result, threat actors continue to use social engineering tactics.
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Source: Mandiant
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