Australia’s Privacy Commissioner has revealed a tech support scam was the cause of the massive 2025 data breach at Australian airline Qantas and found the carrier didn’t breach its privacy obligations despite leaking personally identifiable information for 5.7 million customers.
The Commissioner reached that conclusion, and a decision not to open a formal privacy probe, in a report published today.
Qantas has previously admitted the incident was the result of a social engineering attack on a contact center. The Commissioner’s report goes deeper, explaining a crook who claimed to represent “Qantas IT help” made the call and told a contact center agent to access a CRM system and perform certain actions needed to close a support ticket.
Read more…
Source: The Register
Sign up for the Cyber Security Review Newsletter
The latest cyber security news and insights delivered right to your inbox
Related:
- 11 Gigabytes of Sensitive Data Belonging to US DoD Staff Exposed
January 5, 2017
Personal details of doctors who are deployed in the United States Special Operations Command (USSOCOM or SOCOM) have been exposed due to a security vulnerability discovered in a server operated by health services contractor Potomac Healthcare Solutions. MacKeeper Security Researcher Chris Vickery discovered in late December that Potomac, which provides healthcare workers to the government through ...