Australia’s Privacy Commissioner has revealed a tech support scam was the cause of the massive 2025 data breach at Australian airline Qantas and found the carrier didn’t breach its privacy obligations despite leaking personally identifiable information for 5.7 million customers.
The Commissioner reached that conclusion, and a decision not to open a formal privacy probe, in a report published today.
Qantas has previously admitted the incident was the result of a social engineering attack on a contact center. The Commissioner’s report goes deeper, explaining a crook who claimed to represent “Qantas IT help” made the call and told a contact center agent to access a CRM system and perform certain actions needed to close a support ticket.
Read more…
Source: The Register
Sign up for the Cyber Security Review Newsletter
The latest cyber security news and insights delivered right to your inbox
Related:
- CISA confirms it was breached by attackers using Ivanti flaws
March 11, 2024
One of the organizations compromised through a recently-discovered flaw in Ivanti products was, ironically enough, the US government’s Cybersecurity and Infrastructure Security Agency (CISA). Confirmation of the breach came from CISA itself, as well as from an anonymous source “with knowledge of the situation”, with a CISA spokesperson telling The Record the organization “identified activity indicating ...
- Microsoft admits Russian state hack still not contained
March 9, 2024
Microsoft said Friday it’s still trying to evict the elite Russian government hackers who broke into the email accounts of senior company executives in November and who it said have been trying to breach customer networks with stolen access data. The hackers from Russia’s SVR foreign intelligence service used data obtained in the intrusion, which it ...
- Jersey data breach leaks personal information
March 7, 2024
A data breach at Jersey’s Financial Services Commission has allowed access to non-public names and addresses. The organisation confirmed a “vulnerability” was detected in its Registry system on 23 January. It said the leak did not link any individuals to registered entities or roles held and that it had separately written to those whose names and addresses ...
- Insurance giant Fidelity hit by data breach
March 6, 2024
Sensitive information belonging to tens of thousands of Fidelity Investments Life Insurance customers was stolen, reportedly thanks to a supply chain attack that happened in 2023. The insurance giant has filed a data breach notification with the Maine attorney general’s office in which it stated that 28,268 of its customers had their private data leaked after ...
- Wyze reports a new data breach
March 6, 2024
Security cameras have become very popular for people to plug into their home network, hoping this with deter burglars (or should a robbery happen, that some footage of the event will be captured). Yet how secure is the digital image data? Recently, Wyze users encountered a camera breach with the cybersecurity incident impacting some 13,000 users. ...
- Capita shares sink as outsourcing giant swings to £107m loss, takes £25m hit from cyber attack
March 6, 2024
Capita has incurred £25.3m in costs tied to a cyber attack last March as the outsourcing giant swung to an annual loss and ramped up its cost-cutting programme. Shares fell 16 per cent on Wednesday morning. The group, which runs key local government, military and NHS services, posted a pretax loss of £106.6m for 2023, compared ...